Consumers’ in Need of a Backup Provider

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Recipient’s or their Authorized Representative (AR) should always pursue a back-up Provider in order to secure the approved day-to-day IHSS services.  The loss of a Provider can happen without notice and for a variety of reasons, i.e. quitting or due to other unforeseen circumstances. 

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Recipients or their AR can designate someone of their choice to be a back-up Provider (paid by IHSS or not).  In the event a Recipient or the AR cannot identify a back-up Provider please follow this link for instructions on how to secure a list of potential providers through the IHSS PA Registry.

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Back-Up Providers Due to Provider’s Use of Sick Leave

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With the implementation of Paid Sick Leave, it is now more important than ever, that Recipients and/or their Authorized Representative (AR) become pro-active in identifying a Back-up provider to secure the day-to-day services a Recipients may need in the event that their permanent IHSS provider is unable to report to work.  IHSS recipients or their AR can contact the IHSS Sick-Leave Coverage Request Hotline at (760) 337-3084 to request a listing of potential back-up Providers if there is a need for assistance in finding a back-up Provider. 

In the event of unforeseen circumstances, the client finds themselves with no IHSS provider, contact the IHSS Sick-Leave Coverage Request Message Line at (760) 337-3084.  Please note that we cannot guarantee that we will be able to find an available IHSS Provider to provide same-day services; therefore, identifying a back-up provider for these emergency circumstances is highly encouraged.

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If the Back-up Provider Wishes to be Paid through IHSS

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The Back-up Provider will have to register and meet the IHSS Provider enrollment requirements noted under State Regulation MPP30-776 in order to get paid for services rendered. 

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Providers will need to make an enrollment appointment by calling (760) 337-3084 in order to present the following documents:

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• Original Social Security Card (Social Security card receipt or copy will not be accepted).

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• Original unexpired government issued Photo Identification Card (The name on your photo identification and Social Security card must match).

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• Original unexpired Resident Alien Card (if not U.S. Citizen).

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• Completed SOC426A IHSS Program Recipient Designation of Provider Form (Signed by Recipient).

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• Completed SOC426 IHSS Program Provider Enrollment Form.

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Providers that have not worked with a recipient in the last year will have to present the above information and may need to:

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• Submit fingerprints and undergo a criminal background check by the California Department of Justice “DOJ”.

• Attend an IHSS provider orientation session, and complete the IHSS Program Provider Agreement form (SOC846). 

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Click here for more information pertaining to Sick Leave