Imperial County
IHSS Public Authority
2999 South 4th Street
El Centro, CA 92243
Ph. (760) 337-7722
Fax (760) 336-3971
Consumers’ in Need of a Backup Provider
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Consumer’s or their Authorized Representative (AR) should always pursue a back-up provider in order to secure the approved day-to-day IHSS services. The loss of a provider can happen without notice and for a variety of reasons, i.e. quitting or due to other unforeseen circumstances.
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Consumer or their AR can designate someone of their choice to be a back-up provider (paid by IHSS or not). In the event a consumer or the AR cannot identify a back-up provider please follow this link for instructions on how to secure a list of potential providers through the IHSS PA Registry.
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Back-Up Providers Due to Provider’s Use of Sick Leave
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With the implementation of Paid Sick Leave, it is now more important than ever, that consumers and/or their Authorized Representative (AR) become pro-active in identifying a Back-up provider to secure the day-to-day services a consumer may need in the event that their permanent IHSS provider is unable to report to work. IHSS recipients or their AR can contact the IHSS Sick-Leave Coverage Request Hotline at (760) 337-3084 to request a listing of potential back-up providers if there is a need for assistance in finding a back-up provider.
In the event of unforeseen circumstances, the client finds themselves with no IHSS provider, contact the IHSS Sick-Leave Coverage Request Message Line at (760) 337-3084. Please note that we cannot guarantee that we will be able to find an available IHSS provider to provide same-day services; therefore, identifying a back-up provider for these emergency circumstances is highly encouraged.
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If the Back-up Provider Wishes to be Paid through IHSS
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The Back-up Provider will have to register and meet the IHSS Provider enrollment requirements noted under State Regulation MPP30-776 in order to get paid for services rendered.
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Providers will need to make an enrollment appointment by calling (760) 337-3084 in order to present the following documents:
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Original Social Security Card (Social Security card receipt or copy will not be accepted).
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Original unexpired government issued Photo Identification Card (The name on your photo identification and Social Security card must match).
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Original unexpired Resident Alien Card (if not U.S. Citizen).
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Completed SOC426A IHSS Program Recipient Designation of Provider Form (Signed by Recipient).
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Completed SOC426 IHSS Program Provider Enrollment Form.
Providers that have not worked with a recipient in the last year will have to present the above information and may need to:
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Submit fingerprints and undergo a criminal background check by the California Department of Justice “DOJ”.
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Attend an IHSS provider orientation session, and complete the IHSS Program Provider Agreement form (SOC846).