Provider Registry Removal Policy & Procedure​

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Purpose

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The purpose of this procedure is to provide guidelines and instructions to Public Authority team members for removing a Provider from the Registry.

 

Policy

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The Public Authority has the right to remove a Provider from the Registry.  At no time will the Registry deny a Provider’s right to be hired by a Recipient, or Recipient’s right to employ a Provider.  The Registry is a privileged and optional referral list.

 

The Public Authority is committed to providing excellent service.  The Public Authority reserves the right to develop and enforce reasonable rules and regulations regarding the conduct of the Providers listed on the Registry.  The Public Authority is a mandated reporting agency and must report any suspected abuse to Adult Protective Services, Child Protective Services (CPS) and/or law enforcement.  In decisions relating to the removal from the Registry, the Registry will consider two levels of offenses: minor and major.

 

Minor Offenses

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The Public Authority will remove a Provider from the Registry after two complaints of minor offenses that have been reported by one or more sources within a one-year period and have been deemed valid by Public Authority staff.  The following is a list of causes for such action.  Removal of a Provider from the Registry may be for reasons other than those mentioned below:

 

• Failure to appear at scheduled interviews without notice.

• Being late for work or absent without a reasonable cause.

• Discourteous, rude or inappropriate behavior toward a Recipient, a Recipient’s representative, other   household members, or towards Public Authority staff.

• Refusal to perform authorized tasks.

• Referring or allowing other registry or non-registry providers to work in your place (subcontracting).

•  Inadequate job performance.

• Not returning IHSS related Recipient phone calls within 24 hours.

• Quitting a Registry assignment without two-week notice or good cause.

• Bringing family members (including children), friends, or pets to the Recipient’s home.

• Asking for and/or borrowing money, property, or items from the Recipient.

• Failure to update information with the Public Authority on a monthly basis.

 

Major Offenses

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Due to the serious nature of a major offense, one valid complaint of this nature will result in removal of a provider from the Registry. As mandated reporters, some offenses require Registry staff to file a report with APS, CPS and/or law enforcement. Examples of major offences include but are not limited to:

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• Fraudulent activity of any type, including timesheets.

• Committing any type of abuse (neglect, financial, physical, verbal, emotional, psychological, sexual, abandonment).

• Theft.

• Neglect of a Recipient.

• Dishonesty or misrepresentation related to job duties.

• Unauthorized disclosure of confidential information.

• Being intoxicated or being under the influence or possession of any illegal substance; or working while  experiencing serious physical and/or cognitive impairment due to medication side effects that placed the Recipient’s safety and well-being at risk.

• Asking the Recipient to supplement the allowable IHSS wage.

• Absence from or leaving the job without notice.

• Possession of a firearm or other dangerous weapons while on duty.

• Conviction of a crime that indicates unfitness for the job.

• Knowingly putting the Recipient in danger.

• Confirmed allegations resulting from an APS or CPS investigation.

 

Please be aware that for certain offenses committed, the Registry staff may report, or advise the Recipient to contact local law enforcement or Adult Protective Services, or both, if the Consumer feels in danger or believes the law has been violated.